Cancelling an order
Customers may request order cancellation within 2 hours of placing the order. Any cancellation request received after the 2-hour window will not be accepted, and the order will be processed as scheduled.
Return & Refund Policy
We offer a 14-day return policy, allowing customers to request a return within 14 days of receiving their order.
To be eligible for a return, the product must be unused, unworn, undamaged, and in its original condition with all original tags, packaging, and accessories intact. Customers may be required to provide the order confirmation or proof of purchase when requesting a return.
Customised & Made-to-Order Products
Products that are specially customised, personalised, or made according to the customer's specific requirements are generally not eligible for return or exchange unless they are received damaged, defective, or incorrect.
Return Shipping Charges
- For standard eligible returns, return shipping charges will be communicated during the return process.
- For customised or made-to-order products, all return shipping charges and associated return costs will be the responsibility of the buyer, wherever a return is approved.
- Customers are responsible for ensuring that returned products are properly packed to prevent damage during transit.
How to Request a Return
To initiate a return, customers must contact our customer support team within 14 days of receiving the product, providing their order number, reason for return, and relevant product photographs if required.
Once the return request is reviewed and approved, our team will share the return instructions. Refunds, where applicable, will be processed after the returned product has been received and inspected.
Hand-made sizes
Every rug is made by hand, so the finished size can differ slightly from the stated size. Small differences are a mark of genuine craftsmanship and are not a reason for return.
