Where we deliver
We deliver across India and to many countries worldwide. The checkout shows whether we can deliver to your address and what it costs before you pay.
When your rug is dispatched
Rugs in stock are usually dispatched within a few working days of your order being confirmed. Made-to-order and custom rugs show their making time on the product page or in your quote; we confirm the expected dispatch date by email.
Shipping charges
Charges depend on the weight of the rug and the destination, and are shown at checkout in your chosen currency.
International orders, duties and taxes
We follow a Delivered Duty Paid (DDP) shipping policy for all orders. Under this arrangement, the seller is responsible for paying all applicable customs duties, import taxes, and other relevant charges associated with delivering the order to the customer's specified address.
Customers are not required to pay any additional customs duties, import taxes, or clearance charges upon delivery. All applicable duties and taxes will be borne by the seller to ensure a smooth and hassle-free delivery experience.
Tracking
When your rug is dispatched we email you the courier name and tracking number. You can also follow the order from your account or the tracking link in your order email.
